SHIPPING & DELIVERY
From the moment you place your order to the moment it arrives, we want to make the journey as simple as possible.
Below you'll find information about order processing, shipping times, tracking, international delivery, and other important delivery details.
ORDER PROCESSING
Every MIO SEMPRE order is carefully prepared before it begins its journey to you.
Most orders are typically prepared for shipment within 2-7 business days. Personalized and made-to-order pieces may require additional production time depending on the design and personalization required.
Processing times may occasionally be longer during busy periods, holidays, or where additional preparation is required.
Where a different processing timeframe applies to a particular piece, it may be noted on the product page.
Once your order has shipped, you'll receive a shipping confirmation with tracking information when available.
SHIPPING TIMES
Most orders are estimated to arrive within 7–20 business days after processing.
Delivery times may vary depending on the item, destination, and shipping method. Some orders may arrive sooner, while international or remote destinations may require additional time.
Once your order has shipped, you'll receive tracking information when available so you can follow its journey.
Please note that delivery times are estimates rather than guarantees. Carrier delays, customs processing, weather, holidays, and other circumstances outside our control may occasionally affect delivery.
COMPLIMENTARY STANDARD SHIPPING
MIO SEMPRE offers complimentary standard shipping on eligible orders.
For selected items and destinations, Priority Shipping may be available for an additional fee. Available shipping methods and applicable rates will be displayed at checkout.
Shipping availability and delivery times may vary depending on the item and destination. Please note that Priority Shipping does not necessarily shorten order processing times.
TRACKING YOUR ORDER
Once your order has shipped and tracking becomes available, you'll receive a shipping confirmation with your tracking information.
Please allow some time for tracking updates to appear after dispatch, as carriers may not scan or update a package immediately.
You can also visit our Track My Order page to check the latest available status of your shipment.
If your tracking hasn't updated for an extended period or your order hasn't arrived within the estimated delivery timeframe, please contact us so we can look into it.
MULTIPLE PACKAGES
If your order contains multiple pieces, they may occasionally be prepared and shipped separately.
This means your items may arrive in different packages or on different days. Where available, tracking information will be provided for each shipment.
If you receive part of your order while another item is still on its way, please check your shipping confirmation and tracking information for any additional shipments.
INTERNATIONAL SHIPPING
MIO SEMPRE ships to a range of international destinations. Shipping availability may vary depending on the item and destination, and the available options will be displayed at checkout.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.
Customs requirements and processing times vary by destination and may occasionally extend the estimated delivery timeframe.
MIO SEMPRE is not responsible for delays caused by customs authorities or for customs charges imposed by the destination country.
INCORRECT OR INCOMPLETE ADDRESSES
Please carefully review your shipping address before completing your order.
If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to help, but address changes cannot be guaranteed once an order has entered processing or has shipped.
MIO SEMPRE is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout.
If an order needs to be reshipped because an incorrect or incomplete address was provided, additional shipping charges may apply.
DELAYED OR MISSING ORDERS
If your order has not arrived within the estimated delivery timeframe, or your tracking has not updated for an extended period, please contact us with your order number.
We'll review the available tracking information and investigate the shipment where necessary.
In some cases, additional information or documentation may be required to confirm a delivery issue.
If an order is confirmed to be lost or otherwise qualifies for a resolution following our review, we'll work with you on an appropriate solution, which may include a replacement, reshipment, or refund, where appropriate.
If tracking shows your order as delivered but you haven't received it, please contact us with your order number. We'll review the delivery information and work with you to understand what happened and determine the appropriate next steps.
DAMAGED PACKAGES
If your order arrives with visible damage to the package or the item inside, please contact us within 7 days of delivery.
Please include your order number, clear photographs of the item, and photographs of the packaging where relevant.
Please keep the item and its original packaging while we review your request, as we may need additional photographs, video, or information to help assess the issue.
Once your request has been reviewed, we'll work with you to provide an appropriate resolution, which may include a replacement, reshipment, or refund, where appropriate.
For full details about damaged, defective, or incorrect items, please see our Returns & Refunds Policy.
QUESTIONS ABOUT YOUR DELIVERY?
Have a question about your order, tracking, or delivery? We're here to help.
Visit our Contact Us page or email us at hello@miosempre.com. Please include your order number when reaching out so we can assist you as quickly as possible.