FREQUENTLY ASKED QUESTIONS
Everything you need to know about your order, personalization, shipping and more.
JEWELRY & MATERIALS
What materials are used in MIO SEMPRE jewelry?
Our materials vary depending on the type of piece.
Everyday Essentials
Our Everyday Essentials pieces are crafted from S925 sterling silver and feature moissanite stones, with selected designs available in platinum-plated or gold-plated finishes.
Signature Keepsakes
Our personalized Signature Keepsakes are crafted from polished stainless steel, with selected designs available in gold-plated or gold-finish options, depending on the piece.
Materials, finishes, stone sizes, and other specifications vary by design. Please check the individual product page for the exact details of your chosen piece, or visit our Materials page to learn more.
Are your moissanite pieces real moissanite?
Yes. Pieces described as featuring moissanite use authentic, lab-created moissanite gemstones, known for their exceptional brilliance, clarity, and fire.
Stone size, carat weight or equivalency, setting, and other specifications may vary depending on the design. Please refer to the individual product page for the exact details of your piece, or visit our Materials page to learn more.
How should I care for my jewelry?
To keep your MIO SEMPRE pieces looking radiant:
- Avoid prolonged contact with water, perfumes, body lotions, hairsprays, and harsh household chemicals.
- Remove your jewelry before swimming, showering, exercising, or sleeping whenever possible.
- When not being worn, store your pieces separately in a clean, dry place to help prevent scratching and tangling.
- Gently wipe your jewelry with a soft polishing cloth after wearing.
For more detailed guidance, visit our Jewelry Care page.
Will my jewelry look exactly like the photos?
We aim to represent every MIO SEMPRE piece as accurately as possible through high-resolution photography.
However, minor differences in color, stone reflection, or metal brilliance may occur depending on your device's screen settings, studio lighting, or subtle natural characteristics of gemstone/moissanite cuts. These slight variations are normal and reflect the unique finish of each piece.
ORDERS & PERSONALIZATION
Do you offer personalized jewelry?
Yes. Personalization is available exclusively for pieces within our Signature Keepsakes collection, offering custom options such as names, initials, dates, messages, or other meaningful details, depending on the design.
The rest of our jewelry is ready-to-wear, thoughtfully selected to be worn and enjoyed as designed.
Personalization options for each Signature Keepsake will be shown on its product page. Please double-check all details, spellings, and dates carefully before placing your order, as your piece will be created using the exact information you submit.
Can I change my personalization?
If you notice an error after completing your purchase, please contact us immediately at hello@miosempre.com.
We will do our best to update your personalization if production has not yet started. However, once a custom piece from our Signature Keepsakes collection enters the crafting or laser-engraving stage, modifications or corrections can no longer be made.
Can I cancel my order?
If you need to cancel an order, please reach out to us at hello@miosempre.com as soon as possible.
While we do our best to accommodate cancellation requests, they cannot be guaranteed once an order enters fulfillment or production. Personalized pieces from our Signature Keepsakes collection are strictly final sale once crafting begins and cannot be cancelled.
How long does it take to prepare my order?
Preparation times vary depending on the piece.
- Ready-to-Wear Jewelry: Most pieces are typically prepared for dispatch within 2–5 business days.
- Signature Keepsakes: Personalized and made-to-order pieces typically require 3–5 business days of production before dispatch.
Please note that these are estimated timeframes and may occasionally be extended during busy periods or due to circumstances outside our control.
SHIPPING & DELIVERY
How long does shipping take?
Shipping times vary depending on the destination, item, and shipping service. Most orders are estimated to arrive within 7–20 business days after dispatch.
Please keep in mind that delivery timeframes are estimates and are not guaranteed. Carrier delays, customs processing, weather, peak periods, or other circumstances outside our control may occasionally affect delivery.
Note: Shipping time begins after your order has been processed and dispatched.
Do you offer complimentary standard shipping?
Yes. MIO SEMPRE offers complimentary standard shipping on eligible orders.
If additional or upgraded shipping options are available for your order, they will be displayed at checkout.
How can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information.
You can also visit our Track My Order page to check the latest available status of your shipment. Please allow 24–48 hours after receiving your shipping confirmation for tracking information to update.
Why might my order arrive in separate packages?
If your order contains multiple pieces, they may occasionally be prepared and shipped separately.
This means your pieces may arrive in different packages or on different days. If this happens, don't worry — you'll receive tracking information for each shipment when available.
Do you ship internationally?
Shipping availability depends on the destination and the item ordered. Available shipping options will be shown during checkout.
For international orders, customs duties, taxes, or import fees may apply depending on your destination country's regulations. Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.
RETURNS & ORDER ISSUES
Can I return my order?
If you would like to request a return, please contact us within 7 days of delivery at hello@miosempre.com. Returns must be approved before items are sent back, and we’ll provide the appropriate return instructions.
- Ready-to-Wear Jewelry: Eligible pieces must be unworn, unused, and in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
- Signature Keepsakes: Because personalized pieces are created specifically for you, they are final sale once production begins and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, incorrect, or with a personalization error made by MIO SEMPRE.
For complete eligibility requirements and instructions, please see our Returns & Refunds Policy.
What if my order arrives damaged or defective?
If your jewelry arrives damaged or appears to have a crafting defect, please contact us within 7 days of delivery at hello@miosempre.com.
To help us review the issue, please include:
- Your order number
- A brief description of the issue
- Clear, well-lit photos or a short video showing the issue
- A photo of the original packaging and shipping label, where available
Once the issue has been reviewed, we’ll arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.
What if I received the wrong item or something is missing?
Please contact us within 7 days of delivery if you receive an incorrect item or believe a piece is missing from your order.
Please include your order number and clear photos of the items and packaging you received.
If your order contains multiple pieces, please keep in mind that they may occasionally be shipped separately and arrive at different times. We recommend checking your available tracking information first, as another piece may still be on its way.
What if I entered incorrect information when ordering?
Please carefully review your personalization details, spelling, dates, sizes, and shipping address before completing your order.
If you notice a mistake after placing your order, please contact us as soon as possible. We’ll do our best to make the requested change if your order has not yet entered processing or production, but changes cannot be guaranteed.
For Signature Keepsakes, pieces created according to the personalization details submitted with your order are not eligible for a refund, replacement, or exchange due to customer-entered errors.
If an incorrect or incomplete shipping address results in a delayed, undeliverable, or returned package, additional shipping charges may apply.