RETURNS & REFUNDS
Last updated: September 2026
At MIO SEMPRE, we want you to feel confident in every piece you choose. If something isn't right with your order, please contact us and we'll work with you to find an appropriate solution.
READY-MADE JEWELRY
We accept return requests for eligible, non-personalized ready-made jewelry within 7 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- In its original packaging where applicable
- Free from damage, scratches, alterations, or signs of wear.
Please contact us before returning an item. Returns must be approved by MIO SEMPRE before being sent back. If your return is approved, we'll provide you with the appropriate return instructions.
Please do not send an item back without receiving return instructions from us first. Unauthorized returns may not be accepted.
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable, where applicable.
PERSONALIZED & MADE-TO-ORDER PIECES
Because personalized and made-to-order pieces are created specifically for you, they are generally final sale once production has begun and cannot be returned, exchanged, or refunded for change of mind.
This includes jewelry personalized with names, initials, dates, messages, photographs, designs, or other customer-selected details.
Please carefully review all personalization details, including spelling, names, dates, sizes, colors, and other selections before placing your order.
If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to make the requested change if production has not yet begun, but changes cannot be guaranteed.
If your personalized piece arrives damaged, defective, incorrect, or does not match the personalization details you submitted due to an error on our part, please contact us and we'll work with you to make it right.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your jewelry arrives damaged, defective, or different from what you ordered,
please email us at: hello@miosempre.com within 7 days of delivery.
Please include your order number, a brief description of the issue, clear photographs of the item, and photographs of the packaging where relevant.
In some cases, we may request additional photographs or video to help us assess the issue.
Please keep the item and its original packaging while your request is being reviewed, and do not return or discard anything unless we provide instructions.
Once your request has been reviewed and approved, we'll provide an appropriate resolution based on the circumstances. This may include a replacement, reshipment, or refund, where appropriate.
A physical return may not always be required.
MISSING ITEMS
If you believe an item is missing from your order, please contact us within 7 days of receiving the relevant shipment.
Please include your order number and details of the item you believe is missing.
Orders containing multiple pieces may occasionally arrive in separate packages or on different days. Before reporting an item as missing, please check your shipping confirmation and tracking information for any additional shipments.
Once we've reviewed your order, we'll work with you to provide an appropriate resolution where applicable.
LOST OR UNDELIVERED ORDERS
If your order has not arrived within the estimated delivery timeframe, or your tracking has not updated for an extended period, please contact us with your order number.
We'll review the available tracking information and investigate the shipment where necessary.
In some cases, additional information or documentation may be required to confirm a delivery issue.
If an order is confirmed to be lost or otherwise qualifies for a resolution following our review, we'll work with you on an appropriate solution, which may include a replacement, reshipment, or refund, where appropriate.
If tracking shows your order as delivered but you haven't received it, please contact us with your order number. We'll review the available delivery information and help you determine the appropriate next steps.
ORDER CHANGES & CANCELLATIONS
We begin processing orders quickly.
If you need to change or cancel your order, please contact us as soon as possible after placing it.
We'll do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered processing or production.
Personalized and made-to-order pieces generally cannot be changed or cancelled once production has begun.
If your order has already shipped, it can no longer be cancelled. Eligible ready-made jewelry may instead be considered for return in accordance with this policy.
CUSTOMER-ENTERED PERSONALIZATION ERRORS
Please carefully review all personalization details before completing your order.
Personalized pieces produced according to the information submitted with your order are not eligible for a refund, replacement, or exchange because of a customer-entered error, including incorrect spelling, names, initials, dates, photographs, messages, sizes, colors, or other personalization selections.
If you notice a mistake after placing your order, please contact us as soon as possible. We'll do our best to help if production has not yet begun, but changes cannot be guaranteed.
If the personalization you receive differs from the information you correctly submitted due to an error on our part, please contact us within 7 days of delivery, and we'll work with you to make it right.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to help, but address changes cannot be guaranteed once an order has entered processing or has shipped.
MIO SEMPRE is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout.
If an order needs to be reshipped because an incorrect or incomplete address was provided, additional shipping charges may apply.
REFUSED, UNCLAIMED OR RETURNED PACKAGES
If a package is refused, left unclaimed, or returned because delivery could not be completed due to circumstances within the customer's control, please contact us.
We'll review the circumstances of the order and determine the appropriate next steps. Additional shipping charges may apply if the order needs to be sent again.
Any refund, replacement, or reshipment will be considered based on the circumstances of the order and any applicable consumer rights.
EXCHANGES
We don't currently offer direct exchanges.
If an eligible ready-made item qualifies for a return, you may return it in accordance with this policy and place a new order for the item you prefer.
Personalized and made-to-order pieces are not eligible for exchange due to change of mind or customer-selected personalization.
If your item arrives damaged, defective, incorrect, or there has been an error on our part, please contact us so we can review the issue and provide an appropriate resolution.
RETURN SHIPPING
For approved returns of eligible ready-made jewelry, return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, incorrect, or there was an error on our part.
If a return is required, MIO SEMPRE will provide the appropriate return instructions after your request has been reviewed and approved.
Please do not send an item back without receiving return instructions from us first.
We recommend using a trackable shipping service for customer-paid returns. MIO SEMPRE cannot be responsible for return packages that are lost or damaged in transit.
REFUNDS
Once an approved return has been received and inspected, we'll notify you of the outcome.
If a refund is approved, it will be issued to your original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund to your account.
Original shipping charges and any customs duties, taxes, or import fees are non-refundable, where applicable, unless required by law or the refund is being issued because of an error on our part.
For damaged, defective, incorrect, missing, or lost items, a physical return may not always be required. We'll provide the appropriate instructions based on the circumstances of your request.
HOW TO START A RETURN OR REPORT A PROBLEM
To request a return or report a problem with your order, please contact:
MIO SEMPRE Customer Care
Email: hello@miosempre.com
Please include your order number and the email address used to place your order.
If you're reporting a damaged, defective, incorrect, or missing item, please include clear photographs of the item and packaging, where relevant. We may request additional photographs or video if needed to review your request.
Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.
YOUR CONSUMER RIGHTS
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
Where applicable consumer protection laws provide rights or remedies that differ from this policy, those legal rights will apply.